CLIENT OVERVIEW
The Projects at a Glance
The Michaelson family lives in a custom home with 10-foot ceilings and architectural detail that demanded thoughtful design. Across multiple projects with TWD, the Michaelsons have completed six distinct custom builds, each one designed and shaped specifically for their home.
Services Provided
- Custom Office Doors
- Custom Living Room Entertainment Center
- Above-Closet Cabinet Storage
- Additional Home Office Space
- Kitchen Remodel
- Master Bathroom Remodel
"TWD is our only go-to contractor. There is nobody else that we would call."
Martin Michaelson, New River, AZ
Project by Project
Here is how the Michaelsons' home has evolved with TWD.
PROJECT 1
Custom Office Doors
The Michaelsons needed to convert a den into a private office without losing the room's existing built-in shelving. The challenge was integration. New doors needed to look like they had been there since the home was built.
Martin was traveling on business when the project wrapped up. He came home to a finished installation and was, in his words, blown away.
"It just seamlessly integrated with the house like it was always there."
— Martin Michaelson
PROJECT 2
Custom Living Room Entertainment Center
Following the success of the custom office doors, the Michaelsons hired TWD again to create a fully custom living room entertainment center. Every element was thoughtfully designed and built specifically for the space, maximizing storage while delivering a unique focal point.
PROJECT 3
Above-Closet Cabinet Storage
With 10-foot ceilings, The Michaelsons had an opportunity to maximize unused space above their closets. TWD designed and built custom upper cabinets featuring touch-latch hardware, transforming previously unused space into seamless, functional storage.
"They custom-designed cabinets with touch pulls that you just snap open. And now we've gained all kinds of extra storage." — Martin Michaelson
PROJECT 4
Additional Home Office Space
The Michaelsons needed two dedicated home office spaces, but their existing layout only accommodated one. TWD transformed a blank wall into a functional workstation with floor-to-ceiling cabinetry, creating a second office while maximizing storage. The result is a space that flows seamlessly with the rest of the home while remaining highly functional.
PROJECT 5
Kitchen Remodel
One of the primary goals of this remodel was to increase storage and improve organization. TWD achieved this by adding floor-to-ceiling cabinetry, custom pull-out storage features, and expanded pantry space, ensuring every item has a dedicated home. The result is a kitchen that is beautiful, functional, and inviting.
PROJECT 6
Master Bathroom Remodel
This bathroom was completely reimagined into a private spa retreat. Featuring dramatic Quartzite Patagonia Porcelain wall tile, a freestanding soaking tub, and a spacious walk-in shower, the new design delivers a sophisticated blend of luxury, relaxation, and everyday functionality. Enhanced vanity storage adds both beauty and practicality, creating a space that feels functional and serene.
CLIENT PERSPECTIVE
What Made the Difference
Across six very different projects, the Michaelsons identified the same core strengths that made TWD their go-to contractor.
Communication Across Every Trade
Custom remodels require coordination between designers, project managers, in-house technicians, and partnered trades. For homeowners, that coordination usually becomes their problem. With TWD, it never did.
"Communication internally at TWD is excellent. From the initial point of contact, the project management team, all the subs, electricians, painters, everybody is communicating, which is key." — Martin Michaelson
24/7 Project Visibility Through Buildertrend
TWD provides every client with access to Buildertrend, an online portal where homeowners can view schedules, progress photos, designs, contracts, and project updates in real time. For the Michaelsons, that meant always knowing exactly where the project was — without ever needing to request a status update.
"We never had to, quote unquote, babysit anybody at TWD. They communicated to us up and down the line, and especially through the Buildertrend, we were able to see the progress of the projects themselves." — Martin Michaelson
Custom Design From Scratch
Every project the Michaelsons have completed with TWD has been fully custom — designed from scratch for their specific home, drawn by an in-house designer, and built by craftsmen working directly from those drawings. This level of customization requires a coordinated design team, a physical showroom where clients can view and select materials, and the ability to translate a design drawing into a finished build.
"Nothing is pre-built, so it has to be designed. They've always brought our vision to life." — Martin Michaelson
Clean Job Sites, Always
Daily construction site cleanup is often what sets TWD apart from other contractors. The Michaelsons appreciated returning home to a clean, organized workspace at the end of each workday.
"They're always courteous, they're professional, they're super clean ... at the end of the day, we can go about our day and live in our house without walking through a mess." — Martin Michaelson
On Time, On Budget
After six projects, the Michaelsons can confidentially say that every job completed by TWD was delivered on schedule and within the planned budget.
"It's going to get done on time. It's going to get done on budget. I'll pay for that all day long." — Martin Michaelson
Why Trust TWD With Your Phoenix Home
The Michaelsons' experience reflects what TWD has been delivering across the Phoenix Valley since 1996. With over 46,000 customers served and six custom projects for the Michaelson family alone, TWD's track record is built one home at a time. Todd Whittaker Drywall, Inc. serves the Greater Phoenix metro, including Scottsdale, Peoria, Glendale, Surprise, Litchfield Park, Goodyear, Cave Creek, and surrounding communities.
30 years serving AZ homes
Licensed, bonded, insured
BBB A+ Rating
46,000+ customers served
700+ Five-Star Reviews
Best of Houzz Service 2025
Dedicated project manager
24/7 Buildertrend project portal
Design showroom in Phoenix
If we're going to do a project, it's going to be TWD regardless. We know they're going to treat us fairly, but at the end of the day, we know we're going to get an excellent quality project done.
What the Michaelsons Say on Facebook
After six custom home remodeling projects with TWD, the Michaelsons New River, Arizona shared their experience on Facebook. Here is what real clients say about working with a trusted Phoenix remodeling contractor.
Best contractor ever, bar none. Reliable, professional, friendly, experienced, and top-notch quality work with quality materials. They are with you every step of the way from design to execution to completion.
Highly recommend TWD for any project, the only contractor we would ever use.
Todd Whittaker Drywall Inc. is hands-down the best contractor, they are the only contractor we use for any projects.
The staff is friendly, knowledgeable, professional, and always deliver on the promise. This is the sixth project they have done for us and they never disappoint.
Michaelson New River Home Remodel Gallery
Let's Bring Your Vision to Life — Just Like We Did for the Michaelsons.
Get a Quote: Free On-Site Estimate
Schedule your free in-home consultation with a trusted expert today.
"*" indicates required fields
or call
623-544-1211
Ranked #1 Remodel Contractor in Phoenix
- Phoenix's Trusted Home Repair & Remodeling Contractor for 30 Years
- Quality Craftsmanship Using Quality Materials
- Exceptional Customer Service And Value
- 24/7 Project Access - Buildertrend Project Portal
